Rio333 takes your data privacy seriously. Here you'll find a clear, straightforward breakdown of how we collect, use, and protect your information — and what your rights are as a data subject under Law No. 13.709/2018.
Plain language, no legal jargon — because you have the right to understand what happens with your data
If you've ever tried to read a privacy policy on another platform and gave up by the third paragraph, we get it. Most of those documents seem written to confuse, not to inform. At Rio333, the approach is different: this policy was written in Brazilian Portuguese, in plain language, so that any user — regardless of their familiarity with legislation — can understand what happens to their data when using the platform.
This Privacy Policy applies to all services of the Rio333: Sports Betting, Live Casino, slots, crash games, roulette, E-sports, and any other feature accessible through the website or mobile app. It covers data collected at registration, during platform use, in financial transactions via Pix, and through customer support channels.
The processing of personal data at Rio333 complies with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018) and the Central Bank of Brazil's guidelines for platforms operating with Pix and digital payment methods. If you have any questions about this policy, please contact our Data Protection Officer at privacidade@rio333.click.
Quick summary: Rio333 collects only the data needed to operate the platform. We never sell data to third parties. You can request access, correction, or deletion of your data at any time. 256-bit SSL encryption protects all your transactions.
Six privacy pillars that guide every data processing decision on the platform
All communication between your device and rio333's servers is encrypted with 256-bit SSL — the same standard used by Brazil's largest digital banks, such as Nubank and Itaú.
Rio333 collects only the data strictly necessary to create your account, process transactions via Pix, and meet legal obligations. No excessive or unnecessary data collection.
Rio333 never sells, rents, or trades your personal data to third parties. Data sharing occurs only with essential operational partners and always under appropriate contractual data protection agreements.
All of rio333's data processing practices are regularly audited to ensure compliance with the General Personal Data Protection Law (Lei nº 13.709/2018) and its updates.
You may request access, correction, portability, or deletion of your data at any time by emailing privacidade@rio333.click. We respond within 15 business days, no red tape.
Rio333 user data is stored on servers with internationally recognized security certifications, with encrypted backups and continuous monitoring against unauthorized access.
The controller of your personal data — that is, the entity responsible for decisions about how your data is collected, used, and stored — is Rio333, operated by the company responsible for the rio333.click domain.
For all matters related to the processing of your personal data, you may contact our Data Protection Officer (DPO) at privacidade@rio333.click. The DPO is the official channel for exercising your rights as a data subject under the LGPD, filing complaints, or requesting clarification on any aspect of this policy.
This Privacy Policy applies to the web platform of Rio333 accessed at rio333.click, the mobile app available for Android and iOS, and all communication channels between the platform and the user, including live chat, email, and push notifications.
The Rio333 collects personal data at different points during your interaction with the platform. Below are the categories of data collected and the corresponding situations in which they are gathered.
rio333 does not collect sensitive data such as racial or ethnic origin, religious beliefs, political opinions, health data, or sexual orientation. The only data classified as "sensitive" under the LGPD that we may process is biometric data for identity verification purposes, when strictly necessary and with your explicit consent.
The Rio333 uses your personal data solely for the purposes described below. No additional use is made without prior notice and, where applicable, without obtaining new consent.
| Purpose | Data used | Necessity |
|---|---|---|
| Account creation and management | Full name, CPF, email, phone number, password | Essential |
| Processing deposits and withdrawals via Pix | CPF, Pix key, financial history | Essential |
| Identity verification (KYC) | Government-issued ID, selfie, proof of address | Required for withdrawals above R$ 500.00 |
| Betting and gaming operations | Betting history, balance, market preferences | Essential |
| Customer support | Account data, betting history, conversation history | Essential |
| Fraud and money laundering prevention | IP address, device, usage patterns, financial data | Legal obligation |
| Marketing communications and promotions | Email, phone number, gaming preferences | Consent-based |
| Platform improvement and personalization | Browsing data, usage history | Legitimate interest |
You may withdraw your consent to receive marketing communications at any time — via the unsubscribe link in all rio333 emails, through the app's notification settings, or by reaching out to support via live chat. Withdrawing marketing consent has no effect on any other aspect of your use of the platform.
Every personal data processing operation carried out by Rio333 is grounded in one of the legal bases set out in Article 7 of the LGPD. Below we explain which bases we rely on for each type of data processing.
rio333 does not make significant decisions about you based solely on automated processing — such as account suspension or withdrawal refusal — without human review being available. If you believe an automated decision has incorrectly affected you, you may request a review through customer support.
The Rio333 does not sell, rent, or trade your personal data. Data sharing with third parties occurs only in the situations described below, always with the appropriate contractual safeguards to ensure those third parties handle your data with the same level of care as rio333.
The Rio333 may share data with government, regulatory, or judicial authorities when required by a valid legal order — including requests from the Central Bank, Receita Federal, Federal Police, or court orders issued by the Brazilian judiciary. In such cases, data is shared only to the minimum extent necessary to comply with the request.
All contracts with partners who process personal data of Rio333 users include specific data protection clauses that prohibit the use of that information for any purpose beyond what was agreed.
The Rio333 uses cookies and similar technologies on its website and mobile app. Cookies are small text files stored on your device that allow the platform to recognize your browser and remember information from your previous visit.
You can manage cookie preferences in your browser settings or in the Rio333 app's privacy settings. Disabling essential cookies may prevent access to certain platform features.
The personal data of users of Rio333 are stored on servers with internationally recognized security certifications, with continuous access monitoring and encrypted backups performed daily.
If you suspect that your account on Rio333 was accessed by third parties without your authorization, contact support immediately via live chat. Our security team will block access to the account and launch an investigation within 2 hours of notification. Any withdrawals made during the suspected period will be placed on hold pending review.
In the event of a security incident that affects personal data of rio333 users, we will notify the National Data Protection Authority (ANPD) and the affected users within the legal timeframes set out in the LGPD — without exception.
The Rio333 retains your personal data for as long as necessary to fulfill the purposes described in this policy. Specific retention periods vary depending on the type of data and applicable legal obligations.
After the applicable retention period, data is securely deleted or anonymized so that users can no longer be identified from the remaining information. If you request deletion of your data before the mandatory retention period ends, your data will be immediately anonymized for marketing and communication purposes — but may be kept in a protected form to meet legal obligations.
The LGPD grants you, as the owner of your personal data, a set of rights that the Rio333 is committed to fully respecting. See below what those rights are and how to exercise them in practice.
You may request a copy of all personal data Rio333 holds about you, including a history of how it was collected and with whom it was shared.
If any registration data is incorrect or out of date, you may request a correction — directly through your account settings or by contacting rio333 support.
You may request the deletion of your personal data. Requests are fulfilled for data processed on the basis of consent. Data subject to a legal retention obligation will be anonymized at the earliest permitted deadline.
You may request your data in a structured, machine-readable format for transfer to another platform, in accordance with ANPD regulations.
You may object to data processing carried out on the basis of legitimate interest — such as personalization and platform improvement — if you believe your rights outweigh that interest.
For any consent-based processing — such as email marketing or push notifications — you may withdraw your consent at any time without affecting your use of the rio333 platform.
To exercise any of these rights, send an email to privacidade@rio333.click with the subject line "LGPD Request — [Right Type]" and the full name associated with your account. The response time is up to 15 business days from the date the request is received. For complex cases requiring additional time, you will be notified within 15 days with an estimated completion date.
If you are not satisfied with rio333's response regarding the handling of your data, you have the right to file a complaint with the National Data Protection Authority (ANPD) through the authority's official website.
The Rio333 is a platform exclusively for users aged 18 and over. We do not knowingly collect personal data from individuals under 18, and we do not allow minors to create accounts or use any service on the platform.
During registration, all users confirm they are 18 years of age or older. In addition, Rio333 verifies date of birth on documents submitted during the KYC process. Any account showing inconsistencies that suggest the user may be a minor is suspended for immediate investigation.
If you believe a minor has created an account on Rio333 using incorrect information, please contact us at contato@rio333.click. We will investigate and close the account within 24 hours of confirmation, deleting all personal data collected.
Parents and guardians: if you suspect your child is using the rio333 platform, please contact us immediately via live chat or at contato@rio333.click. Our security team will handle the request with the highest priority.
The Rio333 may update this Privacy Policy periodically to reflect changes in Brazilian law, our data processing practices, or the services available on the platform. The date of the last update is shown at the top of this page.
Any significant change to this policy — involving updates to the purposes for which data is used, the partners with whom data is shared, or the applicable legal bases — will be communicated by email to all registered users at least 10 days in advance before taking effect.
Changes that do not materially affect your rights as a data subject may be implemented immediately, with the revision date updated at the top of this document. We recommend reviewing this policy periodically to stay informed about how rio333 handles your personal data.
By continuing to use the Rio333 after changes to this policy take effect, you acknowledge those changes. If you disagree with any material updates, you may request account closure as described in the Terms and Conditions.
For any questions related to this Privacy Policy or the processing of your personal data by Rio333 or to exercise your rights as a data subject, use the channels below.
For LGPD requests, data access, erasure, and portability: privacidade@rio333.click — response time of up to 15 business days.
For urgent account security issues, suspicious access, or requests requiring an immediate response — available 24 hours a day, 7 days a week.
For other questions about the rio333 platform: contato@rio333.click — response time of up to 2 business days.
If you are not satisfied with Rio333's response regarding the handling of your data, you may file a complaint directly with the ANPD through the official website of the Brazilian data protection authority.
Our users' most common questions about how we handle their data
Betting is entertainment and should have healthy limits. Rio333 provides deposit limit tools, account pause, and self-exclusion options available to all users. Platform exclusively for users aged 18 and over. If you need support related to gambling: CVV 188, available 24 hours, free from any phone.
Your data protected by the LGPD, 256-bit SSL encryption, and a platform built for the Brazilian bettor. Deposit via Pix from R$ 20.00 and receive up to R$ 500.00 in welcome bonus.